Draft a calm reply to an angry customer
Paste the complaint with personal details removed. Claude drafts a short reply that does not admit a fact you have not checked. You send it.
WhatsApp and serviceEasyAdded Oct 14, 2026
One sitting. No code.
What you should have at the end
A reply you can stand behind after you check the order.
Tools
- ClaudeOfficial site
- WhatsApp BusinessOfficial site
How to do it
- 01
Replace names and order numbers
Copy the message into a note and swap the name, phone, and order number for placeholders.
- 02
Ask for a reply with a limit
Ask Claude to acknowledge the frustration, say what you will check, and give a time you can keep. No refund and no blame unless you typed that.
- 03
Compare it to your order system
Fix any fact the draft guessed. Your admin screen is the source.
- 04
Send it yourself
Send from WhatsApp Business or your email and keep the thread.
More like this
- Draft an away reply for WhatsApp BusinessWrite a short away message and two quick replies for questions that arrive after you close, then paste them into WhatsApp Business yourself.
- Turn a policy into WhatsApp quick repliesPaste the return and shipping rules you already wrote and get short answers you can save as WhatsApp Business quick replies.
- Make order-status replies with blanksCreate three WhatsApp replies for received, shipped, and delayed, with blanks you fill from the system that actually has the order.